FREQUENTLY ASKED QUESTIONS
Answers to the questions we're asked every day.
FREQUENTLY ASKED QUESTIONS
We know that taking the first step towards family mediation can feel overwhelming. Whether you're wondering how mediation works, what a MIAM involves, how much it costs or whether mediation is right for your family, you'll find the answers here.
If you can't find what you're looking for, our friendly team is always happy to help.
What is family mediation?
Family mediation is a voluntary process where an independent, professionally trained mediator helps separating families discuss issues such as children, finances and future arrangements. Rather than making decisions for you, the mediator helps you work towards your own agreements.
Can I get Legal Aid?
If you're eligible, Legal Aid can cover the cost of your MIAM and mediation sessions. If one person qualifies, the other person's MIAM is often covered too.
Is mediation confidential?
Yes. Mediation is confidential and without prejudice, meaning discussions cannot usually be referred to in court. There are limited exceptions, such as concerns about a child's safety or where disclosure is required by law.
Is everything discussed in mediation confidential?
Yes. Mediation discussions are private and confidential, helping you explore options openly. There are limited exceptions, such as safeguarding concerns or where the law requires disclosure.
How much does mediation cost?
Our fees depend on the service you need. We offer fixed fees for many appointments, Legal Aid for eligible clients and the Family Mediation Voucher Scheme where available.
What is Child Inclusive Mediation?
Child Inclusive Mediation gives children and young people the opportunity to share their views with a specially trained mediator where appropriate. Their voice helps parents make more informed decisions - children never make the decisions themselves.
What is a MIAM?
A MIAM (Mediation Information and Assessment Meeting) is a private meeting with a mediator. You'll learn about mediation, discuss your circumstances and decide whether mediation is suitable for your situation. For many court applications, attending a MIAM is a legal requirement.
Do we have to be in the same room?
No. We offer:
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Joint mediation
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Shuttle mediation (separate rooms)
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Online mediation via Zoom
Your mediator will recommend the safest and most appropriate format.
How long does mediation take?
Every family is different. Most people attend:
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One MIAM (around 45–60 minutes)
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Between two and four mediation sessions
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Each session usually lasts around 90 minutes
Many families reach agreement without needing court.
What happens if mediation doesn't work?
If mediation isn't suitable or an agreement can't be reached, your mediator will explain your next options. Where appropriate, you'll receive the necessary documentation to enable you to make a court application.
Do I need a solicitor?
Not always. Many families successfully resolve matters through mediation without ongoing legal representation. However, we usually recommend obtaining independent legal advice before making agreements legally binding.
Can grandparents use mediation?
Yes. We regularly help grandparents maintain or rebuild relationships with their grandchildren, often without the need for court proceedings.